My Sales Training travels took me to Edmonton and Fort McMurray, Alberta last week. They gave me the opportunity to reflect on the most typical reaction retail customers have when asked the standard question “How can I help you today?” Here’s the best way to deal with that response.
We have all said it many times before. “Thanks, I’m just looking” is the typical response we have when greeted by a Sales Associate at a retail store. Let’s break that down to best understand why we say it. Then, we’ll share a way of approaching customers that we would all appreciate.
Dave Warawa, owner of PROSALESGUY TRAINING Inc.